Platform to decrease ticket-to-resolution time

Darwyn ApS ("Darwyn," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or otherwise interact with us.

This Privacy Policy applies when Darwyn acts as a data controller, including on our website and during use of our software-as-a-service (SaaS) platform for AI-powered software maintenance. When we process data on behalf of a customer, we do so as a data processor under a separate Data Processing Agreement (DPA), which includes Standard Contractual Clauses (SCCs) for international data transfers.

1. Who We Are

Darwyn ApS
CVR: 12345678
Ravnsborggade 12C 1. tv, 2200 København N, Denmark
Email: ap@darwyn.ai

2. Personal Data We Collect

We may collect and process the following types of personal data:

Identity and Contact Data: name, email address, job title
Account Data: login credentials, user ID
Technical Data: IP address, browser type, operating system, device identifiers
Usage Data: how you use our website and SaaS platform
Communication Data: support requests, feedback, survey responses
Payment Data: billing address, transaction metadata (if applicable)

3. How We Use Your Data

We process your personal data for the following purposes:

To operate and improve our website and SaaS services
To respond to inquiries and support requests
To provide access to and ensure the security of our platform
To monitor platform performance and usage
To comply with legal obligations
To prevent fraud or abuse

Legal bases under GDPR may include consent, contractual necessity, legal obligation, and legitimate interest.

4. Cookies

We currently do not use cookies for tracking or analytics. Should that change, we will update this policy and provide users with clear options to manage cookie preferences.

5. Subprocessors and International Transfers

We use third-party service providers (subprocessors) to deliver parts of our service. These subprocessors may process data outside the EU/EEA. In such cases, we rely on Standard Contractual Clauses (SCCs) and implement additional safeguards such as encryption and access controls.

Our authorized subprocessors include:

Microsoft (Azure)
Google (Cloud APIs)
OpenAI (AI API)
Anthropic (AI API)
Okta/Auth0 (Authentication)
Stripe (Payment processing)

For more information, see our Data Processing Agreement (available on request).

Business customers are responsible for reviewing our Data Processing Agreement and SCCs to ensure they meet their own compliance and legal requirements. By signing up or using our services, you accept the terms therein.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Users may request deletion of their data by contacting us at privacy@darwyn.ai.

7. Your Rights

Under the GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Data portability
Withdraw consent (where applicable)

To exercise your rights, contact us at privacy@darwyn.ai.

8. Security Measures

We implement appropriate technical and organizational measures to protect personal data, including:

Encryption in transit and at rest
Access control and authentication
Regular system monitoring and logging
Secure development practices

9. Supervisory Authority

If you are based in the EU, you have the right to lodge a complaint with your local data protection authority. In Denmark, this is Datatilsynet:

Datatilsynet
Carl Jacobsens Vej 35, 2500 Valby, Denmark
www.datatilsynet.dk

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle personal data, please contact us at privacy@darwyn.ai.